Frequently Asked Questions

The table shows available shipping methods; quoted delivery windows begin after dispatch and are estimates. They exclude unexpected courier delays. Order processing usually takes 1–3 business days.

See the Orders & Shipping page for further details. Busy seasonal periods may add delays.

SkinDosed ships worldwide to destinations available at checkout. We currently cannot deliver to the Balearic Islands, Las Palmas or Santa Cruz de Tenerife in Spain. Available services and delivery charges are shown at checkout.

Processing usually takes 1–3 business days. Orders placed after 9 a.m. Eastern Time are processed the next business day. We will email a shipping confirmation with tracking details when your order ships.

It can take the courier 1–2 business days to register a shipment online. If your tracking number still is not working or updating after that, email care@skindosed.com with your order number.

Depending on your order and destination, local taxes or customs and import duties may be due when your package arrives. These charges are set by local authorities and are the recipient's responsibility. Contact your local customs office with questions about its charges.

If your order has not arrived, or the package arrives damaged or incomplete, contact SkinDosed Support within 15 days of receiving your tracking number. Include your order number and details. Photos of everything received, the packing slip, barcode and shipping label help us investigate.

Use the tracking link in your shipping confirmation email. If it is missing or you cannot access the tracking information, email care@skindosed.com with your order number.

If your order has not shipped, contact care@skindosed.com as soon as possible with your order number and requested change. Our fulfilment team starts preparing orders quickly, but we will do our best to help.

Check the spelling, expiry date, eligible product and offer terms. Some codes cannot be combined with discounted bundles or other promotions. If it still will not apply, email care@skindosed.com.

Only one promotional code can be used per order. If you have more than one valid code, choose the one that works best for your purchase.

SecureShip is shipping insurance for eligible orders that select it at checkout. It can cover eligible orders lost or damaged in transit, including parcels marked delivered but missing. Check the SecureShip terms shown with your order for the exact cover.

Keep the original packaging and damaged items while a claim is reviewed; photos may be needed. Contact SkinDosed Support promptly with your order number and tracking details. Concealed damage must be reported within 15 days of delivery as described in the SecureShip terms.

The SkinDosed Micro-Infusion System pairs a pre-measured Peptide Renewal Complex serum with a single-use applicator. Used as directed, the applicator creates micro-channels on the skin's surface to help serum absorb more effectively.

Visible cosmetic benefits may include a smoother-looking appearance of fine lines, a brighter-looking skin tone and more hydrated-looking skin. Individual results vary and are not guaranteed.

The timing and appearance of any visible change varies from person to person. No particular result or timeline can be guaranteed. Follow the routine and aftercare in the instructions supplied with your product.

Follow the timing and spacing stated in the instructions included with your exact SkinDosed pack. Do not add extra sessions or repeat a treatment early.

Each treatment uses one paired serum dose and one fresh single-use applicator. A one-month supply contains 3 treatments, a three-month supply contains 9, and a six-month supply contains 18.

Use only the SkinDosed serum supplied for the system. Do not substitute another serum or mix products inside the applicator. Check your pack's ingredient list if you have a known allergy or sensitivity.

The applicator is single-use. Do not reuse, share, refill, clean for reuse, or try to sterilise it. Dispose of it as directed in the leaflet supplied with your product.

Read the included leaflet before starting. It explains preparation, assembly, permitted areas, treatment steps and aftercare. You can also read our SkinDosed treatment guide. If the website and leaflet differ, follow the leaflet supplied with your product.

Read all precautions on your packaging and in the supplied instructions. If you have a skin condition, known sensitivity, are pregnant or breastfeeding, or are unsure whether the treatment is suitable for you, speak with a qualified health professional before use.

Email care@skindosed.com with your order number and the reason for your request. Contact us before sending anything back so we can confirm the next steps for your order.

Once a refund has been processed, the time it takes to appear depends on your bank or payment provider. We will confirm when the refund has been issued.

Contact care@skindosed.com with your order number and a photo of the item you received. We will investigate and help with the next steps.

Email us before sending it back. Tell us whether the outer box or any individual treatment seals have been opened so we can advise based on the item and applicable return terms.

Payment methods currently available for your order are shown at checkout. Options can depend on your device, location and payment provider.

A one-time purchase is charged when your order is placed. If you select Subscribe & Save, your first payment is taken at checkout and later payments follow the renewal interval and price shown for your chosen plan.

Sign in to your account with the email address used at checkout. Open your subscription to update its payment details. For help, email care@skindosed.com.

Manage your plan from your account. Please make changes at least 7 days before the next scheduled delivery; later changes may not stop an order already being processed. Shopify Subscriptions sends a reminder email 3 days before a recurring charge. Read the subscription details.

Subscription payments repeat at the interval shown in your account until the plan is cancelled. Check your subscription and next payment date. If you do not recognise a charge, email care@skindosed.com with the order details.

Whether a promotional code applies depends on the offer terms and eligibility shown at checkout. A discount on the first order does not automatically apply to later renewals. Check your confirmation and subscription details for the recurring price.

Email care@skindosed.com with your order number, a description of the issue, and photos or video if possible. Keep the product and packaging until we reply. Our team will review the details and advise the next steps.

Include your name, order number, the treatment or component involved, and a clear description of what happened. Photos of the item, packaging and any batch or use-by information can help us investigate. We will assess the request against the product information and applicable terms.

Stop and check the instructions supplied with your product. Do not force, modify, refill or reuse a single-use component. If its packaging is damaged or the applicator or vial appears faulty, do not use it; contact care@skindosed.com with your order number and photos.

Follow the aftercare instructions supplied with your product. Stop use if you experience sharp pain, unusual burning or significant irritation. If a reaction is persistent, worsening or concerning, seek advice from a qualified health professional.

Follow the official leaflet supplied with your product. If you are unsure about a step, do not proceed until you have checked with SkinDosed Support at care@skindosed.com.

Email care@skindosed.com. You can also review the treatment guide and Orders & Shipping page.